When you purchase something from the Website, as part of the buying process, we collect the personal information you give us such as your name, address and email address.

When you browse the Website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about the Website, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@prima-shop.com or mailing us at: PRIMA SHOPPING , B46; 4th floor, 3000 ICHBILIA ,Sfax-Tunisia

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

You can pay with credit cards listed below, via a safe and secure gateway called “ClicToPay”. If the payment is accepted, you will receive an e-mail confirming your order.

Unless otherwise specified, delivery is made to the shipping address you provided when ordering. A delivery to an address different from the billing address can be performed by  PRIMA.SARL  (as in the case of gifts). The risks are your responsibility from the date on which the goods ordered have left our premises. The sale proceeds will be delivered to the address provided when entering your order. Counting on average 3 business days for processing and shipping Fast Post International (For DHL ) and 7 to 10 working days for processing and shipment by air of ordinary items coming into Europe and America. 

Delivery times are approximate and may vary depending on the destination more or less remote from the customer, disruptions in air traffic (strikes or cancellation of flights), etc. .. 

PRIMA.SARL  respect the Tunisian and  Europe’s laws of E-Commerce.

Our items are handmade, (minor defects or nonconformity with respect to the sizes reported on the store may appear). In the event that an item is faulty, we are committed to the exchange or refund, provided it is returned to us in its original packaging and accompanied by an invoice within 30 days of receipt of package. Return adresse will be mentionned on the package

We full refund if you dont received  your order after 45 days (from sending package)

Return postage will be then also fully reimbursed (excluding postage) and the exchange implemented immediately. In case of refund, we guarantee it is done within less than or equal to 30 days after the date of receipt of the returned product. No cons sending refunds will be accepted, whatever the reason.


Apart from the case of any defect, our customers also has the right to return items for any reason you can return an item within 7 days of receipt of your package (in original packaging origin and with the invoice) to our wahrehouse adresse mentionned on the package . In this case, shipping and returns are your responsibility.

Warning: This warranty does not apply to products immediately unsealed reproducible: So your item will be exchanged or refunded as soon as possible, provided it is intact and without any trace of use. 

If a buyer would like to request cancellation, the buyer should ask us via mail ; Contact@e-primashop.com

We may accept returns, but in most cases are not required to do .

PRIMA agree to complete valid transactions, but occasionally we may need to cancel a transaction.

if we’re unable to complete a transaction, we notify the buyer via mail and cancel the transaction. If the buyer already submitted payment, we must issue a full refund.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.